NEURUX AI - PRIVACY POLICY

1. INTRODUCTION

At Neurux AI, Inc. ("Neurux AI," "we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, software, and platform (collectively, the "Services"), whether deployed in the cloud or on-premises.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. This Privacy Policy is incorporated into and forms part of our Terms and Conditions.

2. INFORMATION WE COLLECT

2.1 Information You Provide to Us

We may collect information that you provide directly to us, including:

• Account Information: Information you provide during the sales and onboarding process, such as your name, email address, telephone number, company name, job title, and billing information.
• User Content: Information you input, upload, or otherwise submit to the Services, including documents, data, and other content processed by our Services.
• Communications: Information you provide when you communicate with us, such as when you request support, provide feedback, or participate in surveys.

2.2 Information We Collect Automatically

When you use our Services, we may automatically collect certain information, including:

• Usage Information: Information about how you use the Services, including features you access, queries you make, time spent using the Services, and other usage statistics.
• Log Data: Information that your browser or device automatically sends whenever you use the Services, including IP address, browser type, operating system, device information, and referring URLs.
• Performance and Error Data: Information about the performance of the Services and any errors that occur during your use of the Services.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Business Partners: Information from our business partners who help us provide the Services to you.
• Service Providers: Information from service providers who perform services on our behalf.
• Public Sources: Information from publicly available sources.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes, including to:

3.1 Provide and Improve the Services

• Set up and provision your access to the Services
• Provide, maintain, and improve the Services
• Develop new features, products, and services
• Monitor and analyze usage patterns and trends
• Diagnose technical problems and maintain security

3.2 Communicate with You

• Respond to your inquiries, comments, or support requests
• Provide information about the Services, including updates and changes
• Send technical notices, security alerts, and administrative messages
• Provide marketing communications (subject to your consent where required)

3.3 Ensure Security and Compliance

• Protect the security and integrity of the Services
• Verify your identity and prevent fraud
• Enforce our Terms and Conditions and other policies
• Comply with legal obligations and protect our rights

3.4 Machine Learning and AI Development

As described in our Terms and Conditions:

• For Cloud Solution: Unless expressly opted out in writing, Customer Data processed through the Cloud Solution may be used by Neurux AI to improve, train, and develop our machine learning models and enhance the Services.
• For On-Premises Solution: Customer Data processed through the On-Premises Solution remains within your infrastructure and is not accessible to Neurux AI unless explicitly shared by you for support or improvement purposes.

4. HOW WE SHARE YOUR INFORMATION

We may share your information in the following circumstances:

4.1 With Your Consent

We may share your information when you direct us to do so or otherwise provide your consent.

4.2 Service Providers

We may share your information with third-party service providers who help us provide, maintain, and improve the Services, such as cloud hosting providers, payment processors, customer support tools, and analytics services. These service providers are bound by confidentiality obligations and are permitted to use the information only for the purposes of providing services to us.

4.3 Business Transfers

If Neurux AI is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your information through our website or by direct communication.

4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to:

• Enforce our Terms and Conditions and other agreements
• Protect and defend the rights or property of Neurux AI
• Prevent or investigate possible wrongdoing in connection with the Services
• Protect the personal safety of users of the Services or the public

4.5 Aggregated or De-identified Information

We may share aggregated or de-identified information, which cannot reasonably be used to identify you, for various purposes, including to improve our Services and for business or marketing purposes.

5. DATA RETENTION

We retain your information only for as long as necessary to fulfill the purposes for which it was collected, including to provide you with the Services, comply with our legal obligations, resolve disputes, and enforce our agreements.

The specific retention periods depend on the nature of the information and the purposes for which it is used. We use the following criteria to determine retention periods:

• The duration of our relationship with you
• The purposes for which we use your information
• Legal obligations that require us to retain information for specific periods
• Relevant statutes of limitations

6. DATA SECURITY

We implement appropriate technical and organizational measures to protect the security of your information. However, please understand that no security system is impenetrable, and we cannot guarantee the absolute security of our systems. We also depend on you to maintain the confidentiality of your access credentials and to notify us immediately of any unauthorized access to or use of your account.

7. YOUR RIGHTS AND CHOICES

Depending on your location, you may have certain rights regarding your information. These may include:

7.1 Access and Correction

You may have the right to access and correct your information. You can update certain information through the Services or by contacting us directly.

7.2 Data Portability

You may have the right to receive a copy of your information in a structured, commonly used, and machine-readable format and to transmit that information to another service provider.

7.3 Deletion

You may have the right to request that we delete your information. Note that we may retain certain information as required by law or for legitimate business purposes.

7.4 Objection and Restriction

You may have the right to object to or request restriction of the processing of your information.

7.5 Opt-Out of Marketing Communications

You can opt out of marketing communications by following the unsubscribe instructions included in these communications.

7.6 Model Training Opt-Out (Cloud Solution)

As described in our Terms and Conditions, if you use our Cloud Solution, you may opt out of having your data used for training our machine learning models by contacting our support team in writing.

7.7 How to Exercise Your Rights

To exercise your rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe.

8. CHILDREN'S PRIVACY

The Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information as quickly as possible. If you believe that we might have any information from a child under 16, please contact us.

9. INTERNATIONAL DATA TRANSFERS

We may transfer, store, and process your information in countries other than your own. Our servers are located in various jurisdictions, including the United States. Please be aware that the data protection laws in these countries may differ from those in your country of residence.

If we transfer information from the European Economic Area (EEA), United Kingdom, or Switzerland to countries that have not been deemed to provide an adequate level of protection, we use appropriate safeguards, such as standard contractual clauses approved by the relevant authorities.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the Services or by other means, such as email. We encourage you to review the Privacy Policy whenever you access the Services to stay informed about our information practices.

11. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

12. REGION-SPECIFIC PROVISIONS

12.1 California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with additional rights regarding your information. These include:

• The right to know what personal information we have collected about you
• The right to delete personal information we have collected from you
• The right to opt out of the sale or sharing of your personal information
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

12.2 European Economic Area, United Kingdom, and Switzerland

If you are located in the EEA, United Kingdom, or Switzerland, the General Data Protection Regulation (GDPR) or similar laws provide you with certain rights regarding your personal data. In addition to the rights described elsewhere in this Privacy Policy, you have the right to:

• Withdraw consent at any time where we rely on consent to process your personal data
• Lodge a complaint with a supervisory authority if you believe our processing of your personal data violates applicable law

We process personal data on the following legal bases:

• To perform our contract with you
• For our legitimate interests, such as to improve our Services and maintain security
• To comply with legal obligations
• With your consent, where applicable

13. BUSINESS CUSTOMERS AND END USERS

If you use our Services as an employee, contractor, or agent of one of our business customers, this Privacy Policy applies to you, but we primarily direct our obligations to the business customer. If you have questions about how your information is handled when using the Services provided to your organization, please direct your inquiry to your administrator.